Job Description

Job Description

Job Description

This position is responsible for managing all inbound and outbound shipping and freight operations, along with U.S. Customs and tariff compliance activities. The role oversees a team of two logistics coordinators and partners cross-functionally to ensure efficient, compliant, and cost-effective movement of goods.

Key Responsibilities:

• Manage day-to-day inbound and outbound shipping and freight operations, ensuring on-time delivery and cost efficiency.
• Oversee U.S. Customs and international trade compliance activities, including tariff classification (HTS) and duty management.
• Supervise a team of logistics staff; assign workload and review performance.
• Serve as primary point of escalation for shipment issues, carrier disputes, and customer service concerns.
• Manage relationships with freight forwarders, carriers, brokers, and customs agents; negotiate rates and service agreements.
• Manage inbound and outbound shipments and ensure accurate HTS assignment for all transactions.
• Ensure compliance with all applicable import/export regulations, trade agreements, and company policy.
• Monitor and report on key logistics metrics (on-time performance, freight spend, claims, etc.) to the Director of Supply Chain.
• Identify and implement process improvements to increase logistics efficiency and reduce cost.
• Manage insurance claims and freight discrepancy resolution.
• Collaborate with other departments (Warehouse, Purchasing, Planning, Finance, Production) on logistics-related needs.
• Perform other duties as assigned.

Required Knowledge, Skills and Abilities:

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related field required.
• Minimum of 5 years of experience in logistics and freight operations, including U.S. Customs and trade compliance; prior supervisory experience preferred.
• Strong working knowledge of U.S. Customs regulations, import/export procedures, and trade compliance.
• Proven ability to negotiate with vendors, carriers, and service providers.
• Strong communication (written and verbal) and interpersonal skills, with the ability to interface across all levels of the organization.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint) and logistics or ERP systems.
• Strong analytical and problem-solving skills; ability to manage multiple priorities in a fast-paced environment.

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